Refund Policy for Online Teaching

We understand that sometimes plans change. To ensure fairness and clarity, we have established the following refund policy for our online teaching services:

1. Cancellation Policy:

• 24 Hours Notice: Students must cancel their lesson at least 24 hours before the scheduled start time to be eligible for a full refund.
• Late Cancellations: If a lesson is canceled less than 24 hours before the scheduled start time, no refund will be issued.

2. How to Cancel:

Cancellations must be made by contacting us directly via email at info@learnkataijapanese.com.

Please include the following information in your cancellation request:

• First Name
• Last Name
• Date and Time of Booking
• Reason for Cancellation (optional)

3. Refund Process:

• Eligible refunds will be processed within 7 business days of the cancellation request.
• Refunds will be issued to the original payment method used at the time of booking.

4. Exceptions:

In case of emergencies or unforeseen circumstances, please contact us directly. We will review each case individually to determine if a refund can be granted.

Thank you for your understanding and cooperation.