FAQ

All of our most common questions answered

It’s a flexible, goal-focused remote Japanese tutoring service where lessons are tailored to you. Think of it as a guided path to actually using Japanese in real life, rather than just memorising rules and vocab.

Not at all! Whether you’re starting from zero or brushing up on skills, the lessons adjust to your level.

Upon purchase of a lesson. A tutor will reach out via email to setup a date and time convenient for you. Each lesson is interactive and practical. You’ll engage in conversation practice, learn grammar and vocabulary, and complete exercises that actually help you speak and understand Japanese naturally.

Apps and textbooks are great for practice, but they can’t replace live interaction. Learn Katai provides you with instant feedback, conversation practice, and guidance tailored to your specific goals.

Formal, casual, or business Japanese — it depends on your goals. You pick, and we shape the lessons around that.

Totally up to you. Some learners focus purely on speaking, while others want a full mix that includes reading and writing. The program adapts to you.

We can use structured textbooks like Minna no Nihongo or Japanese for Busy People, but lessons are mostly personalised to focus on what you want to achieve.

Zoom is the main platform, but alternatives can be arranged if needed.

Just a device with a camera, a microphone, and a stable internet connection. That’s all you need to jump in.

Yes! Life happens, so lessons can be rescheduled with at least 24 hours’ notice. See our Cancellation & Rescheduling Policy below for full details.

We understand that plans can change. If you need to cancel or reschedule your lesson, please give us at least 24 hours’ notice. • More than 24 hours’ notice: You may reschedule your lesson at no additional cost. • Less than 24 hours’ notice or no-show: The lesson will be considered used and is non-refundable. • If you are late, the lesson will still finish at the originally scheduled time. • In exceptional circumstances, please contact us as soon as possible and we will consider the situation individually. By booking a lesson, you agree to this cancellation and rescheduling policy.